I subscribe to a feed of all the Urbanspoon comments left for restaurants across the MSP Metro. Most of it’s not all that interesting, a lot of the usual stuff: “Oh this is the greatest pizza on earth,” etc. But there has been a bit of a war over the level of service provided at Kyoto Sushi in Eagan.
Now, this is nothing atypical. One person saying it’s fine and another annoyed at some minor issue that really should have been excused by a simple, “I’m sorry,” from the waiter. But this is different for everyone. Some expect a completely free meal while others, myself included, just shrug it off and keep shoveling the food in my mouth.
Here are two relevant portions of the reviews which I mention:
Those who are crying about the service… it’s an all you can eat sushi place with phenomenal prices! SHUT YOUR MOUTH. Why do you expect great service at an all you can eat place? I didn’t even experience bad service all the times I’ve been there.
Waiter spilled water on four of us. It was so much water that half of my jacket’s pocket was filled with water and ice. None of the managers showed up and apologize or offer any convenience. When we were ready to pay and ask about compensation managers showed up and give us a $20.00 gift card for next visit.
My wife and I had dinner a few weeks ago at Rudy’s Redeye Grill in Lakeville for Valentines Day (thanks for the gift of babysitting and dinner Mom and Dad!) and our waiter completely spaced out bringing us our appetizer. When I alerted the gentleman serving our meal to us he immediately went to find the waiter who appeared at our table moments later nearly groveling at our feet. It really wasn’t that big of a deal and I certainly didn’t expect anything from it (it was an honest mistake on a busy night) but he immediately offered a free dessert. But even if he hadn’t gone the extra mile, I would have been more than pleased with the apologies (they didn’t even need to be repeated!)
So, when you receive service that doesn’t meet your expectations what do you expect? Do you freak out like the one Urbanspoon user above or do you just roll with it? Do you demand money off your bill or comped desserts? Whatever you have to say about restaurants not meeting your service level expectations go ahead and comment on as I’d love to hear what you have to say.