As you know I recently had to purchase a new machine in short order to replace one that has some serious hardware issues. Without time for Newegg or any other online retailer to ship me a completed system or parts to build my own I resorted to looking at and purchasing from chain retailers (all over the metro) to get a machine with adequate horsepower and compatibility with the hardware I already had.
After purchasing a machine from one retailer that was dead-on-arrival, I resorted to utilizing Best Buy to purchase a Dell tower which had everything I needed. On Sunday morning I received a survey asking me to detail my experience and let them know what they did right and what they could do better. At the bottom they left an open-ended comment box and I shared my experience with their “greeter” as you see below.
Please note that the link to the MN Statute was not provided in the original survey but I put it there for reader benefit. The rest of the content is word-for-word. Any grammatical or spelling errors can be attributed to my typing it on my phone from my bed on Sunday morning.
Upon leaving the store the “greeter” demanded I provide a receipt. Now I know this is your policy and I respect your loss prevention practices. However, I do not appreciate him not being courteous when asking me for the receipt.
I was holding a bulky box, my pregnant wife had a child in her arms and he didn’t even have the decency to take the box from us or say please when asking for the receipt.
Best Buy employees must remember that asking a customer to produce a receipt is to be done in a professional manner and with the knowledge that a customer is under no legal obligation to do so. When I reminded the staff member that he should say please when asking he gave me what I felt was an inappropriate look and then said ‘please’ in a contemptuous manner.
Just for reference I picked up an item at Wal-Mart earlier that same day after placing it on their website and received nothing but stellar, courteous service. You may want to consider retraining your ‘greeters’ to appreciate the questions they ask of those not required to respond to their questions.
While the rest of the process was acceptable, being that this was my last ‘touch’ by a BestBuy rep, it left a bad taste in my mouth and reminded me why I do not care to shop at BestBuy unless it’s an absolute emergency–as this was.
With Best Buy taking heat in the news lately for their business practices do you think that they should take more care to ensure that their customers’ visits are not met with contemptuous sneers and assumption of guilt by each and every person leaving the store?
Do you shop at Best Buy? Why or why not and who do you tend to utilize instead? When you’re there do you feel that they are constantly harassing you from the time you walk in the door until the time you leave or do you feel that’s all part of a positive retail shopping experience for you? Do you expect polite and courteous service when at a retail establishment vying for your business or do you think they should treat everyone, as they apparently do, as a potential thief instead of a potential sale? Whatever you have to say about this one go ahead and comment on as I’d love to hear your thoughts.