Yesterday in my post about Raising Cane’s Chicken Fingers in Apple Valley, I hinted that I would talk about the joke that “Founders Circle” has become in my circle of friends. Unfortunately I didn’t get around to writing that post but something more important has come up in the mean time.
Yesterday I got home from work to find Kim laying on the couch and a bright ‘1′ shining on the answering machine. I went over and hit play and listened to “Erin” on the other end go into a spiel about “Justice: a clothing store for girls” something of which I cannot locate anything definitive online.
According to the FCC, my current phone numbers have been on the Do Not Call List since 6/29/2003 which includes all numbers I have currently and have had before.
So I call the phone number that was provided by the Justice: a clothing store for girls and it’s more automated non-sense including information about their upcoming sale and how to remove yourself from future calls of the sort. I wasn’t interested in being removed as I shouldn’t be there in the first place and I wasn’t interested in hearing more about their Veterans’ Day sale.
I hopped on the Do Not Call List website and filed a formal complaint with the FCC. As everyone who reads regularly knows, I do not give out my phone number during *any* business transactions (especially Broadway Pizza in Apple Valley) and I certainly don’t appreciate it when others bother me even when I do have a prior established business relationship with the company (like US Bank who had some satisfaction survey company call last night and the agent of this company decided to hang up when I said I wasn’t terribly satisfied with them calling me).
So, if you get a call from Justice: a clothing store for girls and you are on the FCC’s Do Not Call List, I suggest you file a formal complaint with them. Companies really need to understand the law before they go around fucking shit up.
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March 3rd, 2007 at 9:30 am
Thank goodness for all the employeed Americans because of telemarketing. I’d hate to think of all the people that would be out of work because I’m to uptight or lazy to hit the delete button on the answering machine!!
March 3rd, 2007 at 9:49 am
Sorry, calling me is against federal and state law so I’m not sure what point you were trying to make.
March 8th, 2007 at 8:03 am
Get a grip…just delete the message. Get caller id and dont take the calls. These people need a job to. Hang up the phone!
March 8th, 2007 at 8:22 am
So do plenty of other people that work in industries that must follow federal law.
“My doctor doesn’t need a PhD, that poor guy he needs a job.”
March 20th, 2007 at 9:12 am
You go get ‘em! I’m also on the do not call list. I can’t tell you how many times Aqua Sun has called me to heat my pool. Or the state troopers, the police athletic league, etc. It’s so annoying! If I wanted your service, I’d call you. Keep up the good work. There are other jobs out there other than telemarketing. Give me a break.
March 20th, 2007 at 9:14 am
Regina,
I wish that we could also avoid those calls from non-profits, political messages, and “surveys” but we can’t :(
March 23rd, 2007 at 9:19 am
Bill, unfortunately I have this similar issue with Justice. Unfortunately i am guessing you have a daughter that has shopped there, as I do. My unsuspecting obedient daughter gives out our phone number every time they ask her. What they don’t say is that this is consent to calling and leaving a message. I also went through their automated nonsense. It is very aggravating.
I am thinking maybe Ill automate a call process and run it for a week and send their 800 bill through the roof.
Sincerely,
A fellow privacy advocate.
March 23rd, 2007 at 9:32 am
I don’t have a daughter and we haven’t ever given them our information (we say “no thank you” repeatedly when asked by staff at any business).
In this case they either got someone else’s info and it was a typo or they are just annoying.
Regardless, if my number appears on the list, just remove it and save yourselves the embarassment of being plastered on the web. It’s not good for business.
March 24th, 2007 at 9:52 am
Hmm, they are worse then I thought then, pretty lame, and I am also on the national do not call list.
My daughter is going to a birthday party today and I am going to give them a piece of my mind :)
Sincerely,
A fellow privacy advocate.
April 4th, 2007 at 11:27 am
Oh my gosh! Everyone out there deserves the right to work & maybe these people who are employed as telemarketers do not have the education to do anything else and it probably pays more than working at a fast food restaurant. Just be happy that these people are working & not sitting on their butts collecting unemployment.
April 4th, 2007 at 11:51 am
Umm, what people? It was an automated message left on my machine. So this ONE person needs a job?
Please get a clue before spouting off and making an ass out of yourself again.
April 12th, 2007 at 9:37 am
I work for the store. If you shop at Justice or Limited Too, you provided your number to the company during checkout, or someone provided it for you. Next time, simply decline to provide your number. Since the numbers are not sold and used only when provided by customers (sorry if you did not provide your own and it was a mistake) it does not violate any laws. Most customers appreciate notification of the sales and the coupons that come along with providing numbers.
April 12th, 2007 at 9:41 am
I tell people “No thank you,” when they ask me to provide a phone number. For some reason most places (except the UPS Store) have no problems with this.
My argument is regardless of what someone did with my phone number (and no, I have never shopped there and even if I had I would never have offered my number), I am listed on the FCC’s Do Not Call list. Being that my number appears there I should not be called as part of your marketing. It would be very smart to just eliminate any numbers from your marketing roles because anyone listed on the FCC’s list is obviously not interested in being contacted — ever.
April 12th, 2007 at 12:03 pm
Dear Delete,
My husband works till 4am and Justice calls at 9am weekly. We are on the do not call list…ever thought about someone calling you every week at 3am? That’s what it would be like if you worked his schedule. It’s not us just being lazy but our privacy is ignored!
April 12th, 2007 at 12:23 pm
Here isa the number to get yourself removed. 1-866-246-5822, press 1 for other service, ask to be removed from the call list. Once i found the correct number it was easy! Yes…we should not have to do this but why be mad any longer?
April 12th, 2007 at 12:26 pm
Thanks for the info, it should be helpful for all the sufferers of this company’s poor management of the DNC list and the people listed on it.
I hope you weren’t inferring that I was “mad”. I just want people to be informed what a bunch of horses’ asses are behind Justice a Clothing Store for Girls and that they should be fined by the FCC for their actions.
April 12th, 2007 at 1:44 pm
Thanks for this post!
My wife says she never shoped there either, but the last few weeks, I CONTINUE to get calls from these stupid asses. They wouldn’t leave a vmail for a long time, I could just see on caller id that “800 Service” was calling. Finally I got the call and got that stupid message wasting my time.
I will be filing a complaint at DNC site, and hope others do as well. I thought we were suppose to be compensated $ wise by people who do not follow this list?
Brian.
April 12th, 2007 at 1:49 pm
Brian,
The only people who will ever be compensated will be the FCC :(
April 12th, 2007 at 1:51 pm
Yeah, that’s ok, as long as they come down hard on them I am fine with that. Not Acceptable. Also I can’t stand it when the police, local gov, etc call. That’s SO not fair for them to do it, when corporations can’t.
No matter what your religion, they shouldn’t be able to do this either.
Anyway, to post for anyone else, it’s really easy to file a complaint. Just go here:
https://www.donotcall.gov/Complain/ComplainCheck.aspx
Brian.
April 12th, 2007 at 1:53 pm
Agreed and thanks for the link.
April 12th, 2007 at 1:57 pm
AMEN, Bill!
I could not agree with you more. I just received the same call today and there is NO WAY I (or anyone else in my family) gave them my number.
I searched on the web to verify that it was really a store and only came upon your site, not anything official from “Justice”. I too filed a complaint with the FCC and hope they get their lazy asses fined.
As for the moron who thinks people need jobs breaking the law…There are plenty of telemarketing jobs to be had with companys that do not violate the FCC’s Do Not Call list. GIVE ME A BREAK.
April 12th, 2007 at 3:01 pm
Not infering anyone is mad but I know I cant stand to have these types of calls waken my hubby. My family does not even call on this line unless it is an emergancy. My cell is used. I also found the offical web site: http://www.justicejustforgirls.com have fun with it
April 12th, 2007 at 3:05 pm
Interesting, from their Privacy Policy section concerning Collection of Customer Information:
8. Who Do I contact if I Have Questions or Comments Regarding this Privacy Policy?
If you have questions or wish to send us comments, you can let us know by sending us an Email at Justice@tweenbrands.com and writing “Justice Privacy Policy” in the subject line, or by writing to us at: Justice Privacy Policy, 8323 Walton Parkway, New Albany, OH 43054.
Customers may also contact 1-866-246-5822 and press the appropriate option key to leave a message for our Justice Privacy Policy team.
Have at it ;)
April 12th, 2007 at 3:08 pm
Yeah…funny! We dont want them calling us and now we’re going to give them our email…I DONT THINK SO! Trust me just call the 1-866 number it’s safer!
April 12th, 2007 at 3:10 pm
heh! I’d give ‘em “thefccshouldhaveyourass@gmail.com” ;)
April 12th, 2007 at 3:11 pm
good one! Well enjoy your peace and quiet now that Justin will not be calling!
April 21st, 2007 at 1:43 pm
Wow, what a crazy response. I love those who discuss manners and rights and in the same sentence call people “asses”. At least it gives a great deal of perspective about the person(s) complaining. I found it very interesting the ignorance that is being argued on this page. Please go to the FCC’s home web page and have your attorney take a clear look at the language used in the “Do Not Call” laws. It is very clear that direct marketing (including telephone calls) is not prohibited provided the client’s information is obtained directly by the company using it for marketing. So maybe your telephone number is one digit off from a shopper at the retailer you mentioned. Or maybe someone who knows you and dislikes you, gives your information each time they shop to get even with your for your really polite manners. The company is only in violation if you request to be removed from the list and then are still contacted after the waiting period. It took you more time to call, blog and complain that just to have removed yourself. But, I see you way is much more effective.
April 21st, 2007 at 1:55 pm
Again, *you* are confused. My number is *not* permitted to be in their database as *I* didn’t give it to them. In fact, what I did do was give them a fool proof way to ensure that I am not contacted by my being listed on the FCC’s DNC list.
Unless the can prove that *I* willingly added my phone number to their database (and the “mistake” excuse doesn’t fly because I’m on the DNC list and should be purged regardless) waiving my right to not be contacted with a written consent form, then they are at fault and should be fined.
Yes, my way *is* better. Everyone now knows how Justice Clothing treats people and their privacy and that you are just another individual that doesn’t care aout their privacy rights.
April 30th, 2007 at 4:39 pm
I work for Tween Brands which owns Justice and the only way we get your phone number is when we’re ringing you out we ask for it and YOU FLIPPIN GIVE US YOUR FLIPPIN NUMBER so I am pretty sure you have nothing to complain about because you put yourself in that situation.
April 30th, 2007 at 4:41 pm
I really hope that you are not insinuating that I’m lying about the fact that I *never* give out my fucking phone number because it sure does seem that way.
June 30th, 2007 at 3:38 pm
I am an employee of the company, and why the heck would you go into the store and yell at the employees about the phone call? What are they going to do about it?? Do you think it is the employee’s faulit?? They have no decision power, so forward your complaints up the ladder instead of being a fricken bitch.
Not to mention, justice employees are recorded when they are unable to take a phone number, so maybe you should take that policy up with the company. Yes, employees get in trouble when customers dont give phone numbers.
maybe you should try NOT giving your phone number when you go to the store
June 30th, 2007 at 4:32 pm
I’m not sure what you’re on about re: yelling at the employees in the store and not giving them your phone number (even though Justice reprimands you if you don’t ask which makes them look really bad BTW) but I have done neither.
Another douchebag hired by Justice. I’m not surprised.
July 13th, 2007 at 11:40 am
All– Thanks for assembling this info about “Justice for Girls”– I did a Google search for this company once I heard this automated junk message. The mailbox for the 866 number is full and appears to only give an option to cancel mailings. I have filed my complaint with the FCC.
Maybe it *is* just a small thing to go into voicemail to delete a junk message, but if everyone had the same attitude as “Justice,” the DNC list would be meaningless. And it’s not for the company seeking to get around the law to question my reasons for not wanting phone solicitations. Even if a family member gave out my number when being decent enough to give our hard-earned money to this company, I would be VERY surprised if the cashier’s phone number request amounted to any kind of real consent– i.e., “we are going to use this number to fill up your voicemail with automated calls– are you okay with that?” Who wants to do business with a company that takes advantage of customers?
July 26th, 2007 at 1:56 pm
Well, the only way I can respond to that comment is: go fuck yourself asshole.
Have a nice day,
Bill
August 10th, 2007 at 11:20 pm
Reading the comments from those who claim to work for Justice really explains things. I just had my first, and LAST visit to their store today. One sales girl was chatting away with her co-worker telling her loudly how she thought some guy was “totally fricken hot”. Yeah, thanks for sharing that language in front of children. After spending a nice chunk of change I was told I couldnt keep the hanger because “we recycle”. I was overcharged and because the bratty little twit couldnt understand her own stores sign I ulitmately told her to take it off my bill. Then she asked for my phone number. :D I did my best Nancy Reagan imitation and just said “no”. Reading your stories here, I am so glad I did!! And reading the language and snottiness coming from those here who claim to be employees, well it’s no wonder i had a horrible time there! They seem to intentionally hire foul mouthed *itches! Obviously a business run by some who are equally clueless.
August 26th, 2007 at 7:30 am
Uhh, my issue is when they call you and you have never given them your phone number and you are listed on the DNC list.
There is no answer to that.
September 28th, 2007 at 9:10 am
Hi Bill,
I understand your feelings but just so you know just by registering your phone number on the National DNC list does not mean the company broke the law. If that phone number (maybe not yours) but was given at the register with a transaction within the last 18 months of the call they are within the law. That’s called established business relationship. So I can assure you that was the case or you wouldn’t have received the call. Also your comment about “because anyone listed on the FCC’s list is obviously not interested in being contacted — ever.” That is not true there are plenty of people listed on the DNC list in fact they’re the better customers of the brand that welcome these calls that remind them about the sale/discounts. The numbers prove it. Instead of being angry at Justice you should be praising them they are wasting less trees by sending these calls. I’d prefer these calls from the brands that I shop at instead of a mailbox full of mailers where I just cringed at the thought of how many trees were cut down to print these pieces. Also these calls are placed during the day time hoping to reach your answering machine and stop prior to dinner time to be less annoying. They don’t want to annoy you that is not the intent. So say hurray!!! To Justice for saving our planet and list yourself on the Do not mail list and let justice continue to call their customers. If you don’t want them just simply opt out.
Jeannie
September 28th, 2007 at 9:13 am
Jeannie,
You sound like a corporate marketing geek. “ooh, looky, they’re being fucking annoying as all hell but they’re saving trees!”
This thread has run it’s course and comments will now be closed.
March 29th, 2008 at 7:56 am
Our family also gets these horrible phone calls from Justice. We called the store and requested they remove us. Then we continued to get calls anyway. So we contacted the FCC and they told us that even though we gave them our phone number, they do not have a right to call us if we ask them not to. They gave us a form to fill out and submit to the FCC. Finally, we got a number from Justice that seems to allow you to remove your phone number from the list. That number is:
1-800-478-5869
March 29th, 2008 at 8:31 am
JusticeProblem,
Thanks for the number!
June 10th, 2008 at 1:01 am
Well you people need to be more mature! Just get over it! If you want to be completely isolated through phone contact in a world full of millions of people who *DO* communicate then just don’t leave your personal information anywhere to anyone and stay cooped up in your own home on the couch because if you are too lazy to get call Justice and tell them to stop contacting you through any means, then STOP complaining!
June 10th, 2008 at 3:27 am
“someone”, your reading comprehension is lacking. They called, unsolicited — that means we didn’t give them our information, and we’re on the Do Not Call List. Whether you like our decisions on “isolation” or not, it means that we don’t want solicitors leaving messages on our machines.
June 10th, 2008 at 9:42 am
I find phone solicitors to be a source of amusement. Annoying? To be sure, so I like to annoy them back.
My two favs.. these folks get paid by the number of calls they make an hour. One of my favorites is to feign interest and claim to be looking for my wallet.. stringing them out as long as I can while I’m watching TV.
ANother is to play the moron.. respond to every question with another question. They get pretty frustrated at that one. ‘What do I have to do?” “Where do I get money?” “This is a group home.. wanna talk to our social worker?”
Political folks I like to more directed questions and get into arguments..
My life can be so meaningless….
June 10th, 2008 at 9:44 am
Sank, I would be happy to do that with the Justice Clothing Store for Girls people but unfortunately they were leaving a recorded message on my answering machine — not a live person for me to fuck with.
June 10th, 2008 at 1:23 pm
OK, now that I’ve read the entire string (I use a reader for most postings) there’s another angle. In the State of Minnesota it is my understanding that automated phone solicitations are illegal, do not call or not. Hey, I did a legal work to prove the point:
325E.27 USE OF PRERECORDED OR SYNTHESIZED VOICE MESSAGES.
A caller shall not use or connect to a telephone line an automatic dialing-announcing device
unless: (1) the subscriber has knowingly or voluntarily requested, consented to, permitted, or
authorized receipt of the message; or (2) the message is immediately preceded by a live operator
who obtains the subscriber’s consent before the message is delivered. This section and section
325E.30 do not apply to (1) messages from school districts to students, parents, or employees, (2)
messages to subscribers with whom the caller has a current business or personal relationship, or
(3) messages advising employees of work schedules.
Now there’s two issues, DO NOT CALL- which, if you’re on the list they should not be calling subject to the penalties of the statute. You are dead to rights on this Bill. Anonymous and Employee do not understand the law.. maybe that’s why they’re stuck at the mall job.
That and they can not use automated messages unless they 1) have your permission to do so. (maybe your imaginary daughter did it) or you have a previous relationship with them.. which you don’t. In addition there is a state do not call list.. so you have three avenues to see redress from the f&*kers.
Frankly it’s a huge damn problem and all these fools ignore the law. Next step will be to set up calling centers in the Caymans where they can ignore all the rules and keep annoying people. keep up the fight Bill.. but um.. this thread is getting old.
July 1st, 2008 at 3:57 pm
I called the customer service number listed in a response above and they are going to remove my daughter’s name from the mailing list and my telephone number from the call list. Hopefully this will be it. It took all of maybe a minute and a half. We also just got a catalog in the mail so I had the customer number on the front available which helps alot.
July 1st, 2008 at 3:59 pm
And also, if you have ever shopped there, they ask for your telephone number and if you give it to them that is how they are not violating the DNC list. You are voluntarily giving them permission to call if you give out your number. I just wish I could sound as perky as “Erin” does when she called with the reminders of their specials : )
July 4th, 2008 at 3:51 pm
i work for justice and it is rediculous that you all are angry over something as simple as a phone call… if a simple reminder about sales is your worst problem you have to complain about watch the news and find something real to get aggravated with. empoyees are required to capture phone numbers…if they dont they get poor reviews…they are just trying to earn money for college or to pay their morgages like every other normal person who works for a living. Look how bad the economy is… if your only income was an 8 dollar an hour job trying to make ends meet you’d be begging people for their phone numbers too, in hopes of getting a raise on your next review. as for people beeing woken up by the phone calls shut your ringers off till you are ready to hear your phone ring. It is what phones were created for, communication. if you give the girls at justice you number remember you are helping them in thees hard times with wars, global warming and beeing raped by big oil companies on a daily basis . with the unemployment rates growing, over 600,000 americans will be un employed this year and with the econony in such a bad recession i wouldent be suprised if that number is doubbled by next year. you giving the girls your phone number means we can call but it also means that girl might verry well get a raise on her next review. Dont be pety when there are much bigger things going on in the world to be worried over besides weather or not you are on a do not call list and an automated phone call from justice wakes you up at 9 am.
July 4th, 2008 at 3:55 pm
Thanks for the laugh. You’ve made my day.
July 29th, 2008 at 10:59 pm
somebody else gave them your number cuz THEY didn’t want to get the annoying phone calls!!!
August 12th, 2008 at 1:34 am
FYI: the reason you get those messages from Justice is because you did in fact give your telephone number to the cashier that rang up your transaction. If you insist you didn’t, then someone else used your telephone number. Justice Just for Girls ONLY calls customers that give out their numbers at the beginning or end of a transaction. Also, they are not violating the fcc/ do not call registry because you GAVE OUT YOUR NUMBER, therefore they can call you. If you have a problem with them calling you and trying to help you save money, then you can go online or call the customer service hotline to opt-out. Otherwise, I suggest you don’t give out your number or just make it UNLISTED.
August 12th, 2008 at 6:16 am
Otherwise, I suggest you don’t give out your number or just make it UNLISTED.
I’m not quite sure how that would help. They are obviously calling me regardless of my phone number’s status on various lists.
August 12th, 2008 at 7:33 am
This is possibly the funniest thread I’ve read in a looong time. Wow, what part of this argument is so hard to understand? I find it funny and sad that the Justice employees are defending this store. You get criticized for not getting someone’s phone number? Really? Think about how absurd that is. I have a 5 year old daughter and you can be darn sure I won’t be shopping at Justice. Thanks for the info Bill! You just saved me a huge headache I think.
August 27th, 2008 at 7:50 am
How about we all just hold hands and commit to staying out of the Mall? There’s not one good damn thing up there anyway, and we can avoid the prepubescent dingbat crowd all together.
August 27th, 2008 at 8:21 am
Sank, I haven’t been there in a long while and usually only go there if the wife drags me along (I will admit I did my holiday shopping there last year because I was short on time and they had everything I needed in one spot) but I do avoid that horrid store like the plague :)
August 29th, 2008 at 12:55 pm
I confess, when a store asks me for my phone number, I make one up. So I probably got someone on a mailing list they didn’t want to be on.
I’ve never even HEARD of this store though, so this isn’t my fault…
August 29th, 2008 at 12:56 pm
Damn you dawnmarie :-)
August 29th, 2008 at 2:15 pm
heh heh heh. I usually just give them the wrong area code, so if you’re a 651′er, you’re safe.
I’m sure other people do this too, and stores everywhere are blamed for it.
August 29th, 2008 at 2:18 pm
Then don’t do it anymore and there won’t be a problem. There’s absolutely no reason to ask for someone’s phone number except to be a fucking pain in the ass.
That’s the entire point of this. Do NOT call people — ever — for any reason and we’ll all be better off for it.