Kim and I are in the market for a new dryer. We had looked a couple months ago and didn’t end up getting the one we wanted for various reasons. Well now it’s time to go for it again so we did some driving around going to the various stores that offered appliances and started at Tony’s Appliance Incorporated located at 2090 CR-42 W, Suite 101 in Burnsville, MN.
The inside was nice and they offered a couple of 6.0+ cubic foot dryers in our price range ($325 to $350). Soon after we arrived, “Adam” one of the sales associates/delivery men, came up to us and asked if we had any questions. At that time I let him know that we’d contact him when we were ready.
After a couple of minutes we were certain that we wanted the Estate/Whirlpool TEDS740PQ (the MSRP for this model is $299 but it was priced the same as many other local places and we’re in a rush). I walked the 100 ft to where “Adam” was now standing, spaced out, and watching two guys decorate a race car in the center of the store. After waiting for a while he finally noticed me waiting for him to wake up, and he apologized and joined us near the dryer.
The first question out of my mouth was how much delivery and disposal of the old dryer would be. He said, “$10 for the old dryer and free delivery and hook-up for the new one.” Awesome. I then asked if they did weekend deliveries and he replied that they did but it wouldn’t be until next weekend. No problem, dryer sold.
We headed up front with “Adam” and he started the paperwork for the dryer and delivery (name, address, phone, and date of delivery). As he was pricing out the dryer he added the $10 for the disposal and then asked his co-worker how much the delivery would be (she replied $40). He then started adding up the numbers and complained that he was bad at numbers. My reply was, “yes, you are bad at numbers, you said delivery was free.” He acknowledged he had originally said that the delivery was free and then I said, well, “what are we going to do about that?” His co-worker replied “nothing.” My reply was something along the lines of “that’s not good enough.” She then suggested that we call “Tony” and see what he can do.
Wrong answer.
I asked for the paperwork, told them that was not a good move, and walked out the door.
If you’re in the market for a new appliance, I suggest staying out of Tony’s Appliance Incorporated in Burnsville, MN. They obviously aren’t interested in good customer service, have a “sales staff” that isn’t knowledgeable, and have staff members that may try to confuse customers by telling them one thing and charging them another.
See all the pictures from today here (mobile).
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April 2nd, 2006 at 3:48 pm
We ended up getting a dryer for $249.99 + $25 for the electric cord and a $30 delivery fee from Warner’s Stellian. When we had visited this located a couple months ago their prices were way out of line from everyone else around the area.
This time we found a Estate (Whirlpool) 5.9 cubic foot dryer for the right price and without any bullshit.
April 10th, 2006 at 2:07 pm
A followup to the dryer we bought from Warner’s Stellian… It was delivered, on time, on Saturday. They did all the hook up, including reworking the exhaust duct because the old one didn’t match up. I wasn’t at home during the delivery but Kim said that the delivery/hook-up men were extremely nice and helpful.
Sure beats the response we got from many of the other stores we dealt with, “sorry, these men are just delivery men — they are not electricians”.
If you’re looking for an appliance in the Apple Valley area, I really suggest checking out Warner’s Stellian. They might be a couple bucks more for whatever you purchase (in our case they weren’t!) but you won’t be disappointed.
April 15th, 2006 at 9:03 pm
Wow,
Might you guys have better things to do than spend time with the web telling everyone how ‘bad’ your experience was with Tony’s? I have found them to be fair and their customer service after the sale is exceptional. Based on your hard work on this slam on Tony’s; I’d believe you have this problem with just about anyone you buy from. Cars, Real Estate, Furniture, etc. Companies deserve to earn a living much like YOU GUYS DO at whatever your vocations are..
Most Sincerely,
Sean Hudak
April 15th, 2006 at 9:21 pm
I’m glad that you had a positive experience at Tony’s Appliance Incorporated in Burnsville, MN. We did not. If you had been mislead about your purchase and then treated with such indifference, you might feel differently.
February 20th, 2007 at 4:09 pm
We have been using Tony’s since 1980. To see this SLAM on the internet really upsets me. Maybe you woke up on the wrong side of the bed that day….. the customer service rep offered help to you. You refused. You were rude, and you didn’t even give them a chance. Can you imagine what sales people have to put up with everyday?
Tony’s is the best appliance repair in the business!!
February 21st, 2007 at 1:02 pm
They incorrectly offered to give me something and then took it away and weren’t about to mention the fact to me. If I hadn’t been paying close attention, I wouldn’t have known that they charged me for delivery/disposal.
I gave them a chance and they failed. I cannot understand how you can defend them for fucking up. Either you didn’t comprehend what I wrote or you are too emotionally involved in the subject matter to look at it objectively.
May 10th, 2007 at 12:47 pm
Why does this guy continue to get top billing on the web page? One bad experience by a huffy customer and Tony’s is blackballed for all time? I never heard of Tony’s before two days ago but “Bill’s” nasty comments actually made me think there must be more to the story than what he said so I called Tony’s for myself. I wanted a particular washer and all the big box stores were out of them. I didn’t want to pay an “independant’s” higher price but Rene offered to match the big box’s price so I went in. I had great service on the phone and in the store; Very knowledgeable sales and receptionist staff and I didn’t have to put money down before delivery. The delivery guys came out right on time and were good natured and helpful. Get this - I was having trouble with my dryer not being connected correctly to the wall and spewing dryer lint all over my laundry room. They fixed that for FREE! It was a fairly easy fix but still they knew more than my husband or me and they sure didn’t have to take the time to help us fix the dryer when they were coming to install a washer. That really got my attention. These guys are great. And by the way the washer is exactly what I wanted and nicely installed. Tony and crew - you will be seeing more of us when we need other appliances (hopefully not too soon). -Eileen and Jim Horan
May 10th, 2007 at 12:53 pm
Dumbass,
I get top billing because I own the site.
May 10th, 2007 at 1:11 pm
Thanks for my daily dose of humor.
If I were offered free delivery by the salesperson, and then found out it would cost $40 when I went to pay, I think I would give them one chance to fix the problem and then I’d walk out the door. There are many appliance stores in this world, so why have tolerance for one that doesn’t do what they say?
May 15th, 2007 at 8:20 pm
Comments are now closed — too many fucking douchebags.